Shipping Policies

All U.S. orders are shipped  USPS Priority Mail.   Insurance will be included in case of loss.
All orders over $300 are shipped  FREE
RUSH Orders - will be shipped UPS 2 Day - additional charge
Overnight Orders - Please call prior to advise us - will be shipped via FEDEX, charges billed to customer

RATES: 
Orders:

$75.00 to $100	$12.95
$100.01 to $200	14.95
$201.00 to $300	16.95
Over $300.00	FREE

ALL INTERNATIONAL ORDERS WILL BE QUOTED FOR SHIPPING BY WEIGHT AND SENT BY UPS INTERNATIONAL RATES.
THIS TAKES APPROXIMATELY 7 DAYS FOR RECEIPT. COSTS WILL INCLUDE DUTIES AND TAXES. ALL SHIPMENTS ARE TRACKABLE.

Return Policy

All of our customers are extremely important to us, so we take pride that our jewelry collection to be exactly what you want.  We strongly suggest viewing each piece and it's dimensions and even take a copy of it to the store to see if you like it with your gown selection. 
All pieces are custom ordered, so if you are not totally satisfied with your selection, we will be happy to exchange your piece for another (one time only) or for a credit within 15 days of the date of shipment.

We cannot refund shipping & Handling fees. All pieces over the $500 price point cannot be returned due to the timing of design and production.

Please contact us prior to mailing your package to verify that we can accept your return. 

Use our contact form to notify us of your return and why, we will then send you instructions for your return.

Backorder Policy

GOOD NEWS!  not bad!  As every piece is handmade from our manufacturer here in the U.S.,  the only way there will be a backorder will be if we have to order more stones, i.e., crystals, pearls and metal components.  We will contact you immediately if this is the concern that it will not arrive on time. 

That is why we strongly urge you to order your piece(s) once you have had your 2nd fitting of your gown.  Each piece will take approximately 6 weeks to arrive at your door.

Damaged Goods Policy

The Bridal Vault inspects every piece that is made, but if for some reason your piece (s) arrives with something defective, missing a bead, clasp broken, bent - all due to shipping by shipper improperly,  we will have you return it immediately at our cost, repair it or make a new one if needed. 

We do not accept damaged pieces if the following has occurred:
 - fragrance was applied AFTER you put your jewelry on
- jewelry was put on and then you applied hair spray to your hair - this will definitely damage the luster of the stones and cloud   the metal color.
- Was dropped on ceramic tile, or hard surface
- Was personally adjusted by you to make smaller or larger

We do not accept or take responsibility for damages due to abuse or to normal wear and tear.

Privacy Statement

WE DO NOT USE YOUR PERSONAL INFORMATION FOR ANYTHING OTHER THAN SENDING YOU YOUR ORDER.

YOUR INFORMATION IS NEVER SHARED, SOLD OR TRADED TO ANY THIRD PARTY AS WE HIGHLY VALUE YOUR PRIVACY AND
SECURITY.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.